Shipping Policy

Welcome to Aurum Lifestyle! We aim to offer you the best shipping options, ensuring that we provide the highest level of customer service and a seamless delivery experience. Please read through our shipping policy for details on processing times, delivery options, and shipping charges.

1. Shipping Locations

We currently ship across India. Unfortunately, we do not offer international shipping at this time.

2. Order Processing Time

All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Once your order is dispatched, you will receive a confirmation email with tracking information.

3. Shipping Charges

Shipping charges are calculated based on the weight and dimensions of your order and the delivery destination. The exact shipping cost will be displayed at checkout before you finalize your purchase.

• Standard Shipping: Free for orders above INR 99. For orders below this amount, a flat rate of INR [Insert Amount] will apply.
• Expedited Shipping: Available at an additional cost, which will be shown at checkout.

4. Delivery Times

• Standard Delivery: 4-5 business days
• Expedited Delivery: 2-4 business days

Please note that these are estimated delivery times and may vary depending on your location and any unexpected delays.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You can track your order using this information through our courier partners.

6. Missed or Delayed Deliveries

In case of a missed delivery attempt, our courier partner will make another attempt. If the delivery is delayed due to unforeseen circumstances (e.g., natural calamities, lockdowns, or transport strikes), we will keep you updated.

7. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact our customer service team immediately at [Insert Contact Information]. We will investigate the issue and work with our courier partners to resolve it as quickly as possible.

8. Change of Address

If you need to change your shipping address after placing an order, please contact us within 24 hours of your purchase. We will do our best to accommodate changes, but we cannot guarantee address modifications once the order has been dispatched.

9. Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to collect the package after multiple delivery attempts, we will notify you. Additional shipping charges may apply for redelivery.

10. Contact Us

For any questions or concerns regarding shipping, please feel free to contact our customer support team at:

• Phone: +91 81691 68650
• Address: Earth Chakra Sustainable Lifestyle LLP, Unt No 2, 4th Floor, A wing, Time Square BLD, Marol Naka, Mumbai – 400 059

We thank you for choosing Aurum Lifestyle and hope you have a smooth shopping experience with us!