Return and Refunds

Effective Date: October 2024

At Aurum Lifestyle, we take pride in the quality of our products and ensure that they are carefully inspected before shipping. However, in the rare event that you receive a damaged product, we are here to assist with a return or refund.

1. Eligibility for Return & Refund

We only accept returns and provide refunds for products that are received in a damaged condition. Returns and refunds are not available for any other reasons, including change of mind, sizing issues, or personal preferences.

To be eligible for a return:

  • The product must have been delivered in a damaged state.
  • You must notify us within  7 -10 days of receiving the product.
  • The product must be in its original, unused condition with all packaging intact.
  • We have a 7 day return policy

2. How to Initiate a Return for Damaged Products

If you receive a damaged product, please follow the steps below:

  • Step 1: Contact our customer support team at +91 81691 68650 within 7 days of receiving the item.
  • Step 2: Provide your order number, a description of the damage, and clear photographs of the damaged product and its packaging.
  • Step 3: Once the damage is verified, we will provide instructions for returning the item and send you a pre-paid return shipping label.

3. Refunds or Replacements for Damaged Products

Upon receiving and inspecting the returned damaged product, you will be eligible for one of the following:

  • A full refund to your original method of payment.
  • A replacement of the same item, subject to availability.

Refunds will be processed within 7-10 business days of receiving the returned product. If a replacement is chosen, we will ship it to you at no additional cost.

4. No Returns or Refunds for Non-Damaged Products

We do not accept returns or issue refunds for non-damaged products, including but not limited to:

  • Change of mind.
  • Incorrect sizing or fit.
  • Personal preferences (e.g., color, style).

Please ensure that you carefully review your order before completing your purchase.

5. Contact Us

For any questions regarding our Return & Refund Policy, please contact us at:

Aurum Lifestyle
Phone: +91 81691 68650
Address: Earth Chakra Sustainable Lifestyle LLP, Unt No 2, 4th Floor, A wing, Time Square BLD, Marol Naka, Mumbai – 400 059

This policy clearly outlines that returns and refunds are only applicable for damaged items and there are no exceptions for other reasons.